Details of Message Drop

The Message drop is part of the Conversations API, and is a record of a message that was send between customer and staff

FieldUsage / Description
id{{message.id}}
text{{message.text}}
content{{message.content}}
read_at{{message.read_at}}
message_type{{message.message_type}}
author_id{{message.author_id}}
author_type{{message.author_type}}
author_name{{message.author_name}}
attachment_id{{message.attachment_id}}
thread_id{{message.thread_id}}