Details of Message Drop

The Message drop is part of the Conversations API, and is a record of a message that was send between customer and staff

Field

Usage / Description

id

{{message.id}}

text

{{message.text}}

content

{{message.content}}

read_at

{{message.read_at}}

message_type

{{message.message_type}}

author_id

{{message.author_id}}

author_type

{{message.author_type}}

author_name

{{message.author_name}}

attachment_id

{{message.attachment_id}}

thread_id

{{message.thread_id}}